Replacement & Cancellation Policy
We, at INNOWIN, understand the necessity for a Replacement Policy. We assure you that we are always ready to go that extra mile to know and solve our customer problems. In lieu, we offer a 7-Day Replacement for all our products.
Customized orders cannot be returned.
Order once dispatched cannot be cancelled.
How do I replace an item purchased on innowinfurniture.com?
While we always ensure that our products exceed your expectations, we make sure that our customers face no problems. We’re sorry if our product hasn’t been up to the mark.
If you have purchased our product either as a registered user or as a guest, you can simply follow these steps to initiate the replacement process.
- Email us on firstname.lastname@example.org and mention your order id, registered name and number.
- You can also Whatsapp on +918830356071 and mention your order id, registered name and number.
- Our Representative will call you within 24-48 Hours for more details to approve the request.
Innowin Replacement Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The product must be un-used and in the same condition as you received it.
Innowin will pick up product that you wish to replace from your doorstep and deliver to you the replaced product; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us.